:root{
  --bg:#EEF1F6; --surface:#fff; --ink:#1B2536; --sub:#5A6678; --line:#E2E7EF;
  --primary:#2A4D8F; --primaryDark:#1F3B6E; --accent:#E8821E; --danger:#C0392B; --bubble:#F3F6FA;
}
*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--ink);
  font-family:system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  padding-top:env(safe-area-inset-top);padding-bottom:env(safe-area-inset-bottom)}
button{font-family:inherit}
a{color:inherit}
.mono{font-family:ui-monospace,Menlo,Consolas,monospace}

.btn-primary{background:var(--primary);color:#fff;border:none;border-radius:9px;padding:9px 14px;
  font-size:14px;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:6px;transition:background .15s}
.btn-primary:hover{background:var(--primaryDark)}
.btn-primary:disabled{opacity:.5;cursor:default}
.btn-ghost{background:transparent;border:1px solid var(--line);border-radius:8px;cursor:pointer;
  color:var(--sub);display:inline-flex;align-items:center;padding:8px}
.btn-ghost:hover{background:var(--bg)}
.btn-soft{background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:8px 12px;
  font-size:13px;font-weight:600;color:var(--ink);cursor:pointer;display:inline-flex;align-items:center;gap:6px;transition:background .15s;text-decoration:none}
.btn-soft:hover{background:#E6EAF1}

.chip{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);border-radius:22px;
  padding:6px 12px;font-size:13px;font-weight:600;cursor:pointer;background:var(--surface);color:var(--ink);transition:all .12s}
.chip.active{background:var(--ink);color:#fff;border-color:var(--ink)}
.chip .cnt{font-size:11px;font-weight:700;color:var(--sub);background:var(--bg);border-radius:10px;padding:1px 7px}
.chip.active .cnt{color:#fff;background:rgba(255,255,255,.18)}
.dot{width:8px;height:8px;border-radius:8px;display:inline-block}

header{position:sticky;top:0;z-index:20;background:var(--surface);border-bottom:1px solid var(--line);box-shadow:0 1px 3px rgba(27,37,54,.05)}
.wrap{max-width:1200px;margin:0 auto;padding:0 16px}
.brand-i{width:34px;height:34px;border-radius:9px;background:var(--ink);display:grid;place-items:center;color:var(--accent)}

.search-wrap{display:flex;align-items:center;gap:7px;background:var(--surface);border:1px solid var(--line);
  border-radius:22px;padding:7px 12px;min-width:200px;flex:1;max-width:320px}
.search-wrap input{border:none;outline:none;background:transparent;font-size:13px;width:100%;color:var(--ink)}

.card-grid{display:grid;gap:12px;grid-template-columns:repeat(auto-fill,minmax(290px,1fr));align-items:start}
.ticket{position:relative;background:var(--surface);border:1px solid var(--line);border-radius:12px;
  cursor:pointer;transition:box-shadow .15s,transform .1s;overflow:hidden}
.ticket:hover{box-shadow:0 6px 20px rgba(27,37,54,.10);transform:translateY(-1px)}
.ticket .bar{position:absolute;left:0;top:0;bottom:0;width:5px}
.ticket .body{padding:14px 14px 14px 18px}
.stbadge{font-size:11px;font-weight:600;padding:3px 9px;border-radius:20px;white-space:nowrap}
.seq{font-size:11px;font-weight:700;color:var(--sub);background:var(--bg);border-radius:6px;padding:1px 6px}
.bubble{background:var(--bubble);border:1px solid var(--line);border-radius:10px;padding:10px 12px;
  font-size:13.5px;line-height:1.5;white-space:pre-wrap;word-break:break-word}
.status-select{width:100%;padding:7px 10px;border-radius:8px;font-size:13px;font-weight:600;border:1px solid transparent;cursor:pointer;-webkit-appearance:none;appearance:none}

.inp{width:100%;border:1px solid var(--line);border-radius:9px;padding:10px 12px;font-size:16px;margin-top:6px;
  outline:none;font-family:inherit;color:var(--ink);background:var(--surface)}
textarea.inp{resize:vertical;line-height:1.5}
.inp:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(42,77,143,.12)}
.lbl{font-size:13px;font-weight:600;color:var(--sub);display:block}
.lblBlock{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--sub)}
.emptyBox{font-size:13px;color:var(--sub);background:var(--bg);border-radius:10px;padding:14px;text-align:center;margin-top:8px}

.overlay{position:fixed;inset:0;background:rgba(20,28,42,.55);z-index:50;display:grid;place-items:center;padding:16px;backdrop-filter:blur(2px)}
.modal{width:100%;max-width:560px;max-height:92vh;background:var(--surface);border-radius:16px;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 30px 80px rgba(0,0,0,.4)}
.modal .mhead{padding:16px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px;background:var(--surface)}
.modal .mbody{padding:18px;overflow-y:auto}
.modal .mfoot{padding:12px 18px;border-top:1px solid var(--line);display:flex;gap:8px;flex-wrap:wrap;background:var(--surface)}

.photo-grid{display:grid;gap:8px;grid-template-columns:repeat(auto-fill,minmax(92px,1fr))}
.photo-thumb{position:relative;aspect-ratio:1;border-radius:9px;overflow:hidden;cursor:pointer;border:1px solid var(--line)}
.photo-thumb img{width:100%;height:100%;object-fit:cover;display:block}
.photo-del{position:absolute;top:4px;right:4px;background:rgba(0,0,0,.6);border:none;border-radius:6px;color:#fff;cursor:pointer;padding:3px;display:grid;place-items:center}

.comment{background:var(--bg);border-radius:10px;padding:9px 12px}
.voice-item{display:flex;align-items:center;gap:10px;background:var(--bg);border-radius:10px;padding:8px 10px}
.voice-item audio{outline:none}
.rec-bar{display:inline-flex;align-items:center;gap:8px;background:#FEEEEC;border:1px solid #F2C5BF;border-radius:22px;padding:5px 10px}
.rec-dot{width:9px;height:9px;border-radius:9px;background:#D32F2F;animation:recpulse 1.1s infinite}
@keyframes recpulse{0%,100%{opacity:1}50%{opacity:.35}}
.urow{display:flex;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid var(--line)}
.toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;padding:11px 18px;
  border-radius:10px;font-size:14px;font-weight:500;z-index:80;box-shadow:0 8px 30px rgba(0,0,0,.3);opacity:0;transition:opacity .2s;max-width:90vw;text-align:center;pointer-events:none}
.toast.show{opacity:1}
*:focus-visible{outline:2px solid var(--primary);outline-offset:1px}
@media(max-width:600px){.search-wrap{max-width:none}.modal{max-height:96vh}}